Intelligent Automation is delivering productivity enhancements of unsurpassed quality to organisations through the unprecedented automation of processes. Advancements in Robotic Process Automation and Artificial Intelligence are paving the way for our clients to meet the demands of their customers, while improving profitability and increasing market share. Intelligent Automation does not require transformation of the current IT landscape. For organisations seeking to gain a sizeable competitive advantage, Intelligent Automation systems are the perfect solution.
Four steps to your Intelligent Automation Solution
To provide our clients with the most appropriate Intelligent Automation solution, Swiss Post Solutions follows these four steps:
- Automation Assessment
Evaluation of technical feasibility including high level business case.
- Solution Concept
Eetailed analysis of business case and automation concept.
Setting and testing
Solution deployment and operational management.
Artificial Intelligence (AI) uses different techniques to mimic clerical tasks and decisions taken by staff and learns from experience. The application of AI allows tasks that are staff intensive to be processed more efficiently. Applied within business processes, artificial intelligence has the power to improve business processes by streamlining and automating workflow execution and decision-making. Configuring an intelligent system that is able to read and understand semi-structured and unstructured documents and extract key information, allows businesses to maximise their potential. These systems recognise patterns as a natural consequence of processing data, resulting in continuous improvements in performance as well as reducing the need for manual intervention through improved quality. Processing unstructured data like emails, chat or social media messages by applying Artificial Intelligence leads to almost instantaneous benefits, improving accuracy significantly within the first 24 hours and a reduction of manual work by 75% within the first three months of implementation.
Robotic Process Automation
Robotic Process Automation (RPA) describes software that automates manual, repetitive and rules-driven tasks that are often time-consuming and prone to error. So-called "virtual robots" can automate transactional tasks like entering and manipulating data, triggering responses, and communicating with other systems. RPA provides organisations with a rules-based workforce that interacts with existing user interfaces and mimics human actions to provide increased productivity and unconstrained scalability.
By applying Robotic Process Automation, structured documents and data are efficiently processed, databases are updated, and data is accurately recorded throughout front and back-office systems, in accordance with prevailing business rules.